jobs in lagos | Customer Service Agent Job at Oolu Energy Nigeria Limited

jobs in lagos offering urgent vacancies in lagos today

 If you are looking for a jobs in lagos Oolu Energy Nigeria Limited is offering urgent vacancies in lagos today.

This job in Lagos offers full-time employment. The industry is in manufacturing and the job function is sales.

Oolu Energy Nigeria Limited is recruiting for a customer service Agent Urgently.

We at Oolu energy Nigeria limited are searching for a hard-working customer service agent to join our stellar team at Oolu energy Nigeria limited in Lagos .

If you're strong in project management critical thinking and have the right drive for this job then apply for the position of a customer service agent job at Oolu energy Nigeria limited today. 

Oolu solar is a growing solar energy provider in West Africa with presence in Senegal, Mali,Burkina Faso, Cameroon,niger and Nigeria and plans to expand within the other regions .

Our vision is to be a leading energy and financial service provider for millions of customers in developing countries. We are recruiting to fill in the position below. 

Job position :customer service agent. Job location Lagos

Type of employment : full time

Duties /Responsibilities

  • Answer incoming calls. 
  • Workout has signed calls written on OOLU Hub
  • Manage and resolve customer complaints. 
  • Get payment information from customers and pass it on to supervisor for necessary action. 
  • Identify and escalate issues to the supervisor.
  •  Provide product and service information to customers. 
  • Research required information using available resources. 
  • Research,identify and resolve customer complaints using applicable software. 
  • Document all call information according to the standard operating procedure using the OOLU Hub
  • Recognise, document and allow the management team of trends in customer calls. 
  • Follow up customers / sales team calls where necessary. 
  • Complete call logs and reports. 
  • And any other duties that may be assigned.

Qualifications and skills

  •  University degree or HND. 
  • 1 - 2 years of experience in a customer service environment.
  •  Proficient in relevant computer applications. 
  • Knowledge of customer service practices and principles. 
  • Excellent data entry and typing skills. 
  • Superior listening verbal and written communications. 
  • Ability to handle stressful situations appropriately. 
  • Knowledge of sales techniques. 
  • Knowing how to adapt your sales pitch according to the customer profile and reactions. 

Note: don't fail to read our advice on how to optimize your chances to join us: recruitment guidelines or advice. 

A Google account will be required. 

Company benefits. 

  • We provide excellent benefits. 
  • Advancement opportunities. 
  • Attractive package.

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